Thank you for choosing COTER! We are excited to provide you with high-quality lighting and ensure you have an enjoyable shopping experience. To help you stay updated on the status of your order, we offer a convenient order tracking feature. Please follow the steps below to track your order:

How to Track Your Order

1. Log in to Your Account
   Please log in using the account you registered on our website.

2. Visit the "My Orders" Page
   After logging in, go to the "My Account" page and click on the "My Orders" option.

3. Select the Order You Want to Track
   On the "My Orders" page, you will see a list of all your past orders. Find the order you want to track and click on "View Details."

4. Check the Order Status
   On the order details page, you can see the current status of your order, including:

   • Order Confirmed: Your order has been successfully received, and we are preparing it for shipment.

   • Shipped: Your order has left our warehouse and is on its way.

   • Out for Delivery: Your order has arrived at the destination and is awaiting delivery.

   • Completed: Your order has been successfully delivered and completed.

5. View Shipping Information
   If your order has been shipped, you can view detailed shipping information, including the carrier, tracking number, and estimated delivery time. Click the "Track Shipment" button to be redirected to the carrier's tracking page for real-time updates on your package's location.

Frequently Asked Questions

• What should I do if my order doesn’t show tracking information?
  If your order has been shipped but tracking information is not available, please be patient. The carrier may take some time to process and upload the data. If you are unable to see tracking information after 72 hours, please contact our customer support team, and we will resolve the issue promptly.

• Can I modify my order after it’s been placed?
  Once the order has entered the shipping process, we are unable to modify the order details. If you find any mistakes in your order, please contact customer support as soon as possible, and we will assist you promptly.

• Why is my order status "Completed" but I haven't received the product yet?
  Please check your shipping address and the delivery status of your package. If the status shows "Completed" but you haven’t received your item, please contact the delivery company directly or reach out to our customer support team.

Contact Us

If you have any questions or issues with tracking your order, please feel free to contact our customer support team. We will be happy to assist you and ensure your shopping experience is smooth and hassle-free.

• Customer Support Email: [email protected]

• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8)
  Thank you for your support and trust! Coter will continue to provide you with high-quality products and services.