rmy Shipping Policy

Thank you for shopping with Nexo! We strive to deliver your lighting products as quickly and safely as possible. Please read our shipping policy below to understand how we handle your orders and shipping.

1. Order Processing Time

  • Order Confirmation: After you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not indicate that the item has been shipped.

  • Processing Time: We process all orders within 1-3 business days (excluding weekends and holidays). If we anticipate a delay, we will notify you by email as soon as possible.

  • Shipping Time: Shipping times vary based on the destination and the selected shipping method. Once your order has been processed and shipped, you will receive an email with tracking information.

2. Shipping Methods and Costs

We offer multiple shipping options to accommodate your needs:

  • Standard Shipping: Typically takes 5-7 business days, depending on your location.

  • Expedited Shipping: Typically takes 2-3 business days for faster delivery.

  • International Shipping: Available to select countries. Delivery times vary depending on the destination.

Shipping costs will be calculated at checkout based on the shipping method and destination. Please note that shipping fees may be subject to change based on your location and the weight of the items ordered.

3. Free Shipping

Nexo offers free standard shipping on orders over a specified amount (e.g., $100) within the United States. The eligibility for free shipping will be displayed during checkout. Free shipping does not apply to expedited or international orders.

4. Shipping to PO Boxes and APO/FPO Addresses

We currently do not ship to PO Boxes or APO/FPO addresses. Please provide a physical street address to ensure timely and accurate delivery.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use the tracking number to monitor the progress of your shipment. If you have an account with us, you can also log in to check the status of your order.

If you have any issues with tracking, please feel free to reach out to our customer support team for assistance.

6. Shipping Delays

While we make every effort to meet estimated shipping times, delays can sometimes occur due to factors beyond our control, such as weather conditions, carrier issues, or customs delays (for international orders). If there are significant delays, we will keep you informed and work with the carrier to resolve the issue as quickly as possible.

7. International Shipping

We currently offer international shipping to select countries. International shipping times and costs vary depending on the destination. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

Customs clearance may cause delays beyond the estimated delivery time. If you have any questions regarding international shipping or customs fees, please contact our customer support team before placing an order.

8. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and find a solution. In the case of a damaged item, please provide photos of the damage, and we will either replace the product or issue a refund, depending on the circumstances.

9. Incorrect Shipping Information

It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. If there is an error in the shipping address, please contact us immediately. If the package is returned due to an incorrect address, you may be responsible for the reshipping costs.

10. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team:

Thank you for choosing Nexo. We are committed to delivering your lighting products quickly and safely, and we appreciate your trust in our services!