rmy Billing Terms and Conditions

At Nexo, we want to ensure that your shopping experience is as smooth and transparent as possible. Please read our billing terms below to understand how we handle billing, charges, and payment processing for your orders.

1. Order Total and Charges

The total amount for your order includes the following:

  • Product Price: The price of the lighting products you’ve selected.

  • Shipping Charges: The cost of shipping, based on your location and selected shipping method. Shipping charges are calculated at checkout and vary depending on the delivery destination and shipping speed.

  • Sales Tax: If applicable, sales tax will be added to your order based on the tax laws in your country, state, or region. The exact amount of sales tax will be calculated and displayed at checkout.

  • Customs Duties and Import Fees: For international orders, additional customs duties and import fees may apply, which are the responsibility of the customer. These fees are not included in the price displayed on our website and may be due upon arrival in your country. Please check with your local customs office for more details.

2. Payment Authorization

By placing an order with Nexo, you authorize us to charge your selected payment method for the full order amount, including products, shipping, and taxes. Your payment will be processed once the order is confirmed and before the items are shipped.

  • Credit/Debit Card Payments: If you choose to pay via credit or debit card, we will charge the total amount to your card after the order is confirmed. The payment will be processed securely through our payment gateway.

  • PayPal, Alipay, WeChat Pay, Apple Pay, Google Pay: If you select any of these payment methods, you authorize Nexo to charge the total amount, including taxes and shipping, to your account.

3. Currency and Exchange Rates

  • All transactions on Nexo are conducted in USD (U.S. Dollars) by default. However, we support multiple currencies for international customers. The currency you are billed in will depend on your billing address and payment method.

  • If you choose to pay in a currency other than USD, your bank or payment provider may apply their own exchange rates and fees. Nexo is not responsible for any fluctuations in exchange rates or additional fees imposed by your payment provider.

4. Billing Address and Information Accuracy

When placing an order, you must provide accurate and complete billing information, including your full name, shipping address, billing address, and payment details. It is important that the information provided is correct to ensure that your order is processed without delay.

If there is an issue with the billing information provided (e.g., incorrect address or payment details), we may contact you to resolve the issue. Nexo reserves the right to cancel any orders if the billing information cannot be verified or if the payment method is declined.

5. Order Confirmation and Receipt

Once your order has been successfully placed and payment has been processed, you will receive an order confirmation email. This email will include a summary of the products purchased, the total amount charged, and the estimated delivery time. Please keep this confirmation for your records.

After your order has been shipped, you will also receive a shipping confirmation email with tracking information for your package.

6. Refunds and Adjustments

If you are eligible for a refund (such as for returns, cancellations, or order errors), the refund will be issued to your original payment method. Please note:

  • Refund Processing: Refunds may take 5-7 business days to appear in your account, depending on your bank or payment provider.

  • Shipping Fees: Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective items).

  • Partial Refunds: If only part of your order is returned, a partial refund will be issued for the returned items. Shipping charges and any applicable taxes will not be refunded.

7. Failed Payments

If your payment is declined or fails for any reason, your order will not be processed, and you will be notified to provide an alternate payment method. Nexo reserves the right to cancel or hold an order if payment issues are not resolved.

8. Subscription Services

If you subscribe to any recurring services, such as special offers or membership benefits, you will be billed according to the terms provided at the time of subscription. You can manage your subscriptions by logging into your account or contacting customer support.

9. Changes to Billing Terms

Nexo reserves the right to modify these billing terms and conditions at any time. Any changes will be posted on this page, and the updated version will take effect immediately after being published. We encourage you to review the billing terms regularly to stay informed about any updates.

10. Contact Us

If you have any questions or concerns regarding billing, payments, or any charges on your account, please feel free to contact our customer support team:

Thank you for shopping with Nexo! We are committed to providing you with a secure and convenient shopping experience. If you need further assistance or clarification, don't hesitate to reach out to us.