Order Modification
You can change your order information (such as colors, dimensions, shipping address, telephone number) within 24 hours.
If your order has been shipped, it cannot be modified.
Order Cancellation
You can cancel your order free of charge within 24 hours.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%–50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your item(s).
Return
Within 14 days of receipt of the goods, you may request a return for a refund (excluding return shipping costs). Any products returned must be in their original condition: unused, in their original packaging, and with complete accessories. Return refunds may be subject to a restocking fee. Please refer to the Restocking Fee section below for details.
Warning: Items that are damaged, soiled, or have been used cannot be returned. Non-compliant returns will not be accepted.
Please note that the right to return does not apply to:
- Customized products made according to customer specifications.
- All accessories, such as light bulbs.
- Large orders of the same product (three or more of the same item). If you are ordering a large quantity, we recommend purchasing one item first. For questions, please contact [email protected].
Please Note
Colors may appear slightly different due to monitor settings and image resolution. Dimensions may vary slightly due to manual measurement. All colors and dimensions are for reference only.
Expedited shipping fees are non-refundable once an order has been shipped. Customers are responsible for return shipping costs.
Orders that have been shipped cannot be canceled. All return and exchange shipping costs are borne by the customer. Please confirm the condition and accuracy of the product within one week of delivery.
How to Initiate a Return
- Send an email to [email protected] with a description of the return reason and the item.
- We will respond within 24 hours. On weekends and holidays, responses may take 24–48 hours. Please check your inbox and spam folder.
- Once approved, you will receive a return authorization email.
- Ship the item promptly after approval. Return shipping costs are paid by the customer.
- Email us the tracking number, tracking URL, and photos of the item in its return box to confirm eligibility.
- After receiving the returned item, we will inspect it within 48 hours and process the refund if it complies with our policy.
Refund
- Refunds are issued after eligible returned items are received.
- Refunds are processed to the original payment method (PayPal: 1–2 days; Credit card: 3–5 days).
- The final amount may vary due to exchange rate fluctuations.
- Shipping fees are non-refundable.
Return Address
The nearest return address will be provided based on your location after your return request is approved. Please do not return items without prior authorization, as we are not responsible for unauthorized returns.
Restocking Fee
A restocking fee may apply if the return period has expired or if the return reason falls under the following scenarios:
- Change of mind or buyer’s remorse
- Found the same product at a better price elsewhere
- Items purchased by mistake or no longer needed
Restocking fees may be charged up to 100% of the item price depending on return timing and condition:
- 20% fee for returns in original condition within the return period.
- Up to 50% fee for damaged or incorrect items returned within the return period.
- Up to 80% fee for items returned after the return period in original condition.
- Up to 100% fee for damaged or non-conforming items returned after the return period.
If you experience any issues, please contact [email protected]. Filing a dispute (such as a PayPal dispute) will not speed up resolution.
If you have any questions about our Return & Refund Policy, please contact [email protected].
Q&A
The item is damaged when I receive it?
Products received with broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide replacement for glass or shades at no additional charge. If you do not wish to receive a replacement and want to return the item, we will consider it as a normal return and charge restocking fees of up to 35%. We also reserve the right to deduct all outbound shipping fees from the refund.
The item received is not the same product as my order?
- In this case, we recommend that you first check your order information (correct or not).
- All shipments with items that were received incorrectly or in error need to be reported to us within one week since receipt of the item.
- In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 8 weeks after receiving your email. We will pay for all shipping fees for returning the incorrect item and for providing the correct product.
- If you do not want an exchange and insist on returning the item, the order will be treated as a normal return and you will be charged up to 35% for our storage costs, order preparation costs and shipping costs.
Can I refuse to take delivery of the item which has been shipped?
Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%–50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
In the event of force majeure (such as damage or defects), please contact our customer service team at [email protected] immediately and we will give you an appropriate solution.
Returned items are damaged?
When you return the item, please be sure to wrap the product correctly. If the returned item is damaged, we cannot refund for you. In this case, you’d better file a claim with the shipping company (carrier) and advise us on how to deal with damaged products. We will keep your product for only 30 days since it is damaged.
When will I receive the refund?
For successfully returned items, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1–2 days; Credit card: 3–5 days). For any questions, please contact us by email: [email protected] and we will get back to you as soon as possible.
Please note that any cancellation or return should follow our Return & Refund Policy.
Manufacturer defects?
If there is a manufacturer defect – we reserve the right to repair / fix any damaged part / glass or defect of any fixture – we sell. If the defect cannot be repaired, we will provide a replacement at no additional charge.
About warranty?
Some items are covered by one-year warranty from the date of purchase. For details, please contact us at [email protected]
Will I pay for the shipping fee when returning the item?
Yes. The shipping fee for return shall be borne by you. The actual amount may vary with different carriers.