FAQs-zly
About Transportation
1. Does the selected shipping service apply to my country? What is the carrier and how long will it take?
We offer shipping to most countries.
Delivery time = Process time (order preparation) + Shipping time.
Free Shipping
- Cost: Free
- Process Time: 1–2 weeks
| Carrier | Corresponding Products | Shipping Time | Delivery Area |
|---|---|---|---|
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1–2 weeks | |
| EMS | Big size but light products | 2–4 weeks |
Fast Shipping (Only available to Norway, Iceland and Cyprus)
- Carrier: UPS / DHL Express
- Cost: €100 per piece
- Process Time: 1–2 weeks
- Shipping Time: 5–7 days
Please note: Delivery times may fluctuate depending on flight availability at the time of shipment. Remote countries may require additional time. We are constantly improving our service and working with more reliable carriers to ensure better delivery performance.
For faster shipping, please contact us at [email protected] .
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email containing a tracking number. You can track your shipment by visiting https://www.17track.net/en and entering the tracking number.
You may also contact our customer service team at [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You may cancel your order free of charge within 24 hours without providing a reason. Once the order has been shipped, it cannot be canceled. If you still request cancellation after shipment, a fee of 30%–50% of the order amount will be charged to cover storage, order preparation and shipping costs. This fee will be deducted from your refund.
2. What if I receive a damaged item?
Items received with broken glass, dented shades or frames are not considered defective and are not eligible for return. In such cases, we will replace the glass or shade at no additional charge.
If you choose not to receive a replacement and prefer to return the item, it will be treated as a normal return and a return fee of up to 35% may apply. We also reserve the right to deduct all outbound shipping costs from the refund.
3. When will I receive my refund?
After we receive your returned item, it may take up to 5 business days for the refund to be processed back to your original payment method (PayPal: 1–2 days; Credit Card: 3–5 days).
If you have any questions regarding refunds, please contact us at [email protected] . We will respond as soon as possible.
Please note that all cancellations and returns are subject to our Returns and Refunds Policy.