At Violet, we attach great importance to the protection of intellectual property rights, including but not limited to copyrights, trademarks, patents, design rights, and trade secrets. We are committed to ensuring that all products, images, and content displayed on our website comply with applicable laws and regulations. However, due to the wide range of products and materials available on our site, unintentional errors may occasionally occur.
If you are an intellectual property owner, or an authorized representative of one, and you believe that any content, image, or product offered on our website infringes your intellectual property rights, please contact us promptly. We will review your notice and take appropriate action as quickly as possible to protect your legitimate rights and interests.
To submit a copyright or trademark complaint, please send the following information to: [email protected]
1. Proof of your identity, showing that you are the intellectual property owner or an authorized representative acting on behalf of the owner.
2. A clear description of the copyrighted work, trademark, or other intellectual property that you believe has been infringed, including the exact URL or product link on our website.
3. Your contact information, including your full name, mailing address, telephone number, and email address, so that we may communicate with you regarding your complaint.
4. A statement that you have a good faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or the law.
5. A statement that the information you provide is accurate and complete, and that you are the intellectual property owner or are authorized to act on behalf of the owner.
6. For trademark-related complaints, please also provide the trademark registration number, the country or region of registration, the relevant registration certificate or link to the official registration record, the URL of the allegedly infringing content, and any additional supporting documents showing your ownership or authorization.
Please note that [email protected] is intended solely for intellectual property and infringement-related matters. For customer service, order inquiries, or other general questions, please contact our customer support team through the appropriate channel.
We take all legitimate complaints seriously and are committed to resolving intellectual property disputes in a fair and timely manner. At the same time, please be aware that knowingly submitting false or misleading infringement claims may result in legal liability, including damages, costs, and attorneys’ fees. If you are uncertain whether the material in question infringes your rights, we recommend that you seek independent legal advice before filing a complaint.
We appreciate your cooperation and your commitment to protecting intellectual property rights.