Effective Date: January 2026
At lumina.com, we aim to provide a transparent and secure billing process for all our customers. By placing an order, you agree to the following billing terms and conditions:
1. Payment
All payments must be completed at the time of purchase.
We accept the following payment methods: PayPal, major credit/debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and Google Pay.
All payment transactions are securely processed using SSL encryption to protect your financial information.
2. Billing Information
Customers must provide accurate and complete billing information, including name, address, and payment details.
Lumina.com is not responsible for failed payments or delivery issues caused by incorrect billing information.
3. Invoices
Upon successful payment, an electronic invoice will be sent to your registered email.
Please keep a copy of the invoice for your records.
4. Refunds & Disputes
Refunds are subject to our Return & Refund Policy.
In case of a billing dispute, please contact [email protected] within 7 days of the invoice date.
Lumina.com reserves the right to verify and resolve billing disputes in accordance with applicable laws and our internal policies.
5. Taxes & Duties
Any applicable taxes, tariffs, or duties are the responsibility of the customer unless stated otherwise.
Lumina.com may include estimated taxes at checkout based on your location.
6. Late or Failed Payments
Orders with failed payments will not be processed until payment is successfully completed.
Lumina.com reserves the right to cancel any unpaid orders.
7. Changes to Billing Terms
lumina.com may update these Billing Terms & Conditions from time to time.
Updated terms will be posted on this page, and continued use of our services constitutes acceptance of the new terms.